Shipping Policy

Shipping Policy

At Eccentric Emporium, we strive to get your orders to you as quickly as possible! All orders are processed promptly, and we offer shipping within 3 to 8 business days for most destinations in the U.S. Below are the details:

• Processing Time: Orders typically take 1–2 business days to process. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Time: Once your order is processed, it will typically arrive within 3 to 8 business days, depending on your location and the shipping method selected at checkout.
• Shipping Methods: We offer various shipping options, including standard and expedited services. You can choose your preferred method during checkout, and the associated shipping fees will be displayed.
• Shipping Fees: Shipping costs are calculated based on the weight of the items and your delivery address. You will see the total shipping cost before completing your order.

Note: Please allow additional time for shipping during peak seasons or if there are unforeseen delays with our delivery partners.

Returns and Exchanges

We want you to be completely satisfied with your purchase! If you are not happy with your order, we offer a 30-day return policy for most items. Please review the guidelines below:

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• To be eligible for a return, products must be unused, unopened, and in the original packaging. We cannot accept returns for products that have been opened, used, or damaged unless defective.
• Non-returnable items: Some items are non-returnable for health and hygiene reasons, such as beauty products, personal care items, and pet food/treats.

Return Process:

1. Request a Return: To start the return process, please contact our customer service team at [support@eccentricemporium.com] with your order number and details about the product you wish to return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Pack and Ship: Carefully pack the item in its original packaging and return it to the provided address. The cost of return shipping will be at your expense unless the return is due to an error on our part (e.g., damaged or incorrect item).
4. Refund/Exchange: Once we receive your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, minus any return shipping costs. Please note that it may take several business days for the refund to appear on your account.

Exchanges:

If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once we receive your returned item, we will send you the new product as soon as possible.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund, including return shipping fees at no extra cost to you.